Sector Activities
 

 - Zoran Pešović, Executive Director of the Sector for Traffic Management Information Systems – statement about activities of the Sector

 - ITS Management Centers Gazela and Petlovo brdo

 - ITS activities of the teams in the field fire extinguishing

 - ITS traffic control, tunnel Straževica

 - ITS traffic control, tunnel Stara Straževica

 - ITS traffic control, tunnels Železnik and Lipak

In the era of digitization, automation and industrialization, PE “Roads of Serbia“ endeavours to follow trends in the field of information management systems.

The basic task of the Department for the Maintenance of Control and Information Systems within the Sector for Traffic Control Information Systems is maintenance of computer and ITS equipment, systems and networks, processing and analyzing of data related to the maintenance of the control and information system.

The Department for the Maintenance of CIS consists of two divisions:

1. Division for the Development and Maintenance of Computer Equipment and Networks, and
2. Division for the Maintenance of ITS Equipment

The tasks of the Division for the Development and Maintenance of Computer Equipment and Networks refer to:

• protection and maintenance of networks, computers, and computer equipment under the responsibility of the Enterprise
• providing support to work and business processes at all key locations from the IT environment and within the organizational units

• elimination of computer, computer and communication equipment and network failures within the Enterprise
• operations related to protection, security, and access control 
• implementation of precautionary measures upon daily review of IT system operations
• procurement of IT equipment
• activities ensuring safety and security of IT operations - protection, control, and monitoring of IT systems, as well as all the activities regarding malicious software (malware) that include their filtering and elimination
• provision of anti-virus user-endpoint and e-mail protection of the Enterprise’s IT systems within the competence of the Sector
• provision of backup data and copies of scanned documents and media for transferring and storing backup copies, ensuring the operation of Cloud mail and WEB servers
• communicational connection of the IT systems installed in the key facilities of the Enterprise aiming at their centralization-monitoring and control from the central location

• preventive control and activities for ensuring the timely performed work and business processes of the user.
• support in the operation of software tools and modules for the registry office operations and economic and financial business operations

provision of necessary IT equipment for improvement of the system, storing and protection of data from installed systems for traffic observation (database);

The tasks of the Division for the Maintenance of ITS Equipment comprise the following activities:

• maintenance of the traffic observation system – automatic traffic counters
• maintenance of road weather information systems
• maintenance of tunnel systems at the regional, surveillance and operation centers
• maintenance of variable message sign systems and
• maintenance of burglar alarm systems, video-surveillance systems and other ITS equipment
• constant monitoring and surveillance in the field and reporting on the operations of the systems
• maintenance and monitoring of general condition of gantries – variable message signs, video surveillance systems, communication and power supply network and installations
• maintenance of communication infrastructure and video-surveillance systems under the competence of the Sector for TCIS on open road sections
• maintenance/servicing of ITS systems in tunnel complexes
• monitoring, protection, control and surveillance of access security to ICT resources of tunnel complex systems and tunnel operation centres.

The business excellence path, followed by the PERS for more than a decade, represents a path leading to modern management methods, strengthening of management systems, in order to adapt to the impacts of various factors and achieve constant growth and development.

The basis of The Department for Integrated Management Systems and Business Operation Support Systems’ work is harmonization, connecting and strengthening of the business system through business support which includes:

• Leadership and strategy – establishment of a vision, a mission, values and ethical principles, establishment and development of integrated management systems (ISO 9001, ISO 45001, ISO 39001, ISO 50001,), strengthening and improvement of organization culture, defining general and strategic goals, understanding the needs of interested parties and internal performances, harmonizing the legislation, policies, plans, procedures, et al.
• Defining and monitoring the realization of business goals – establishing and monitoring the key process parameters, monitoring the accomplishment of the enterprise’s operational goals, et al.
• Processes – modeling, analysis and optimization of business processes, strengthening of connections, processes and intersectoral collaboration.
• Development and strengthening of employees – оrganizing and conducting the training of employees, care for employees, strengthening and motivation, encouraging the employees, team work, creating the sense of affiliation for the company et al.
• Establishing and strengthening internal communications – support and improvement of internal, electronic communication, managing the platform for information, communication, exchange of knowledge and presentation of employees and their scope of work on the Intranet portal, creating visual elements and internal communication identities.
• Projects – monitoring the IT business projects, data structuring, digital patterns et al.
• Presenting the profession, business activities and operations – managing the contents on the business network “LinkedIn”, distribution of business contents to the interested parties.
• Business analytics presenting process maps, analysis of reports on goals, internal and external matters of the enterprise, monitoring the implementation of measures et al.

Integrated Management Systems in PE “Roads of Serbia”

Implementation of the standard ISO 9001 – quality management system in the PE “Roads of Serbia” commenced in 2010, and the certification of the enterprise by this standard was carried out in 2012.

The integrated management systems in our enterprise began developing with the implementation of the standard ISO 18001 – Occupational Health and Safety Management System in cooperation with the Department for Safety, Health, Fire Protection and Rescue at Work as the standard bearer. The basic ISO 9001 was extended with this system through internal consulting, the certification was successfully executed and the transition to ISO 45001 – Occupational Health and Safety Management System was performed.

In the meantime, the PE “Roads of Serbia” obtained a certificate for the ISO 39001 – Road Traffic Safety Management System. The Department for Integrated Management Systems and Business Operation Support Systems provided support to the Department for Traffic Safety for the standard implementation.

In the forthcoming period, implementation of the standard ISO 50001 – Energy Management Systems is expected, an also partially integrated one and whose bearer is the Department for Energy Management.

The integrated management system has proved to be the best management approach for the organization restructuring at the same time, cost reduction, production and profit increase and long-term sustainable organization development.

It is important to point out that the employees at the PE “Roads of Serbia” provide support to the standard implementation by constant professional development and regular following of new trends regarding the standards for the areas within their competence.

Quality Oscar Parallel with IMS Development

Department for Integrated Management Systems and Business Operation Support Systems is very dedicated to the performance of all activities, from the domain of integrated management systems and in the area of business support to the enterprise as well. In this manner, the presence of the PE “Roads of Serbia” in the IMS area is kept at a high level and its business excellence is presented among the professional community.  The indicator of this good practice are the three national awards for business excellence, the “Quality Oscar”, won during the period of integrated management system implementation:

- 2020, in the category “Champion of Public Enterprises Excellence“,
- 2017, in three categories: “Partnership and Resources“, “Results Achieved with Users“ and “Strategy“
- 2014, in the category “Partnership and Resources“.

These awards are a proof that the PE “Roads of Serbia” not only constantly works on the development and improvement of both integrated management systems and processes, but also nourishes the business excellence aspects.

Intelligent transport system (ITS) represents a set of measures and technologies applied in the transport system which integrates information and telecommunication technologies to increase the levels of safety, efficiency, availability and sustainability of the transport network.

Intelligent transport systems have a great potential for improving the efficiency of the transport system, and also for reducing adverse effects of traffic.  For that reason, one of the PE “Roads of Serbia” ’s strategic goals is development and implementation of ITS on the Republic of Serbia state roads, especially on the sections extending along the international corridors’ routes.

Department for Development and Implementation of ITS, within the Sector for Traffic Control Information Systems, conducts the following activities within its competence:

• preparation of a plan for development, organization and management of traffic and the development of ITS in compliance with the strategic documents of the Republic of Serbia and the EU directives for the subject area.
• preparation of plans for the development of ITS equipment  and monitoring of its implementation.
• supervision and management of the installed ITS systems and equipment
• providing support to the competent winter maintenance services on the segments of the state road network equipped with weather stations (RWIS)
• providing support to the introduction of the performance based maintenance concept (PBMC);
• implementation and monitoring of operation and maintenance of road weather stations within the warranty period;
• implementation of video surveillance systems and monitoring their operation within the warranty period;
• implementation of special purpose video surveillance (ALPR-ADR) and monitoring of operation within the warranty period;
• implementation of variable message sign (VMS)systems and monitoring their operation within the warranty period;  
• implementation of smart traffic signage for recommended speed on the IB category state roads.
• implementation of Vehicle-to-everything (V2X) systems intended for wireless vehicle-to-environment communication and monitoring their operation within the warranty period;
• implementation of ITS on current infrastructure projects

• designing and construction of regional centers for traffic management

• construction of communication infrastructure for the requirements of ITS implementation on state roads and monitoring its functionality within the warranty period
• construction of energy infrastructure for the requirements of ITS implementation
• monitoring the operation of energy infrastructure in tunnels
• preparation of terms of reference and providing guidelines for the preparation of design and technical solutions;
• participation in the preparation of strategic documents related to the implementation of ITS on state roads;
• participation in international projects for the improvement of traffic safety and traffic solutions.

The Department conducts its activities operationally through the work of the following divisions:

1. Division for Development and Implementation of Video Surveillance Systems and Traffic Control Systems
2. Division for Development and Implementation of Road Weather Information Systems and Traffic Observation Systems
3. Division for Development and Implementation of ITS Communication and Energy Infrastructure