Information Center

Information Center at PE “Roads of Serbia”, as an organizational unit within the Sector for Traffic Control Information Systems, informs the general public on the traffic flow on the I and II category state roads in the Republic of Serbia for the benefit of users of state roads and safe traffic stream through daily, continuous operation from 0 to 24h.  

Information Center provides timely information to the public on:

• traffic regime modifications due to roadworks, especially during the construction season,
• sudden and emergency situations occurring on the state road network,
• road conditions in accordance with weather circumstances during winter,
• queuing of vehicles at toll stations on motorways,
• traffic regime modifications due to the construction of new roads, organization of important events or other infrastructure works.

Traffic participants are immediately informed on unforeseen and emergency situations on state roads by publishing and distributing information to the general public using multiple information channels, along with appeals and practical recommendations.

Information Center is provided with data from the I and II category state roads in the Republic of Serbia, which is then processed in the Department and subsequently released and distributed to the media, and also to the competent state and city institutions and other subjects and associates at their request. 

Information Center electronically distributes:

• public announcements on emergency situations and works,
• service information,
• appeals in emergency situations and
• winter service reports during the winter maintenance of state roads.

Our task is to provide the requested information within the competence of PE “Roads of Serbia” to the users in a simple and quick manner.

Questions, requests, comments, suggestions and proposals are forwarded to the competent sectors. Each user inquiry is carefully considered and it is of utmost importance for the Enterprise’s business operation and planning of future actions and it also one of the basic criteria for establishing priorities in the handling and management of infrastructure. 

The Department cooperates with other organizational units and external subject – expert supervisors, tunnel centers, contractors, road companies, emergency services and other associates on a daily basis in order to provide them on time with new and updated information for the purpose of preparation and distribution of replies to users’ requests. 

Communication is bidirectional. The Department acts on each user’s report and initiates verification and assistance to traffic participants and prompt resolution of arising situations, especially those significant for safe traffic flow, by informing the competent authorities. 

Continuous, prompt and timely exchange of accurate and clear information of the Information Center with competent colleagues and users is a precondition for preserving the business values we nurture – reliability and security for users and efficient performance of the Enterprise.

The homepage of the Enterprise’s website contains an Information Center block in Serbian and English.

Information Center edits the sections Condition on State Roads, Service Information, News, updates the state roads map and enters roadworks onto the GIS portal. In special situations, which need to be emphasized for their importance and state road priority, the Department sets chyrons as well.

Everyday communication with users, citizens, physical and legal entities, state and city institutions, is carried out directly or by e-mail and via social networks.

Toll-free phone number for users

By calling the toll-free number 0800 100 104, users can obtain information on the current road state  24 hours a day, every day of the year. Also, by calling the mentioned number and pressing key 4, users can leave a voice message, which is automatically delivered to the Department, after which the callers receive a reply from the Information Center operators.

Replies to users’ requests sent by e-mail

Users of state roads submit their requests to the Information Center via e-mail as well, to the Department’s address: This email address is being protected from spambots. You need JavaScript enabled to view it.. Replies to users are prepared based on the information the Information Center receives through the communication and cooperation with the competent sectors in the Enterprise.

Informing the public via social networks

Information Center has been the administrator of the accounts on Facebook, Instagram and X since 20219. We publish all relevant information, answer questions and comments of users, monitor and, if needed, act when PE “Roads of Serbia” is mentioned or tagged in a post. We improve the creation of contents and adjust to the users’ needs by analyzing opinions and demands of the followers, whose number is constantly increasing.

From the beginning of April to the end of October, Information Center pays special attention to the notifications on roadworks intensively carried out on state roads in that time period, in compliance with the significance of a specific route and the traffic intensity in the tourist season.

Information Center is an active participant of the winter maintenance of the I and II category state roads, lasting from the beginning of November to the end of March, during which time the public is informed on the condition and passability of state roads. In this time period, Information Center has daily contacts with the Winter Service Headquarters, supervisors, external and internal subjects and users of the I and II category state roads. Information Center also distributes the winter service reports during the winter maintenance. 

Care for the needs of state roads users in winter conditions prioritizes timely information of the general public on the road passability. The Department assesses the information by analyzing the field reports and on the basis of weather forecasts provided by the Republic Hydrometeorological Service of Serbia, conducts preventive activities and makes appeals to specifically bring the attention of the public to the condition of state roads and the expected changes in weather conditions in certain areas and regions, along with practical advice for drivers.