Information Center

The Information Centre of “Putevi Srbije” LLC, as an organizational unit within the Sector for Traffic Management Information Systems, operates in the interest of state road users and with the aim of ensuring safe traffic flow and, through its continuous, round-the-clock operation (24 hours a day, 7 days a week), it provides the general public with information on traffic conditions on I and II category state roads in the Republic of Serbia.

The Information Centre provides the public with timely information on:

• traffic regime modifications due to road works,
• sudden and emergency situations occurring on the state road network,
• road conditions and weather-related driving conditions during the winter season,
• vehicle queues and delays at motorway toll stations,
• traffic regime modifications associated with the construction of new roads, major public events, or other infrastructure works. 

In the event of unforeseen emergencies on state roads, road users are informed immediately through the publication and dissemination of information via multiple communication channels, accompanied by advisories and practical recommendations.

The Information Centre receives data from the I and II category state roads throughout the Republic of Serbia, which is processed within the department and subsequently published and disseminated through public information channels, as well as to competent national and local authorities and other stakeholders upon request. 

The Information Centre electronically disseminates:

• public announcements regarding emergency situations and road works,
• service information,
• advisories issued in emergency situations and
• winter service reports during the winter maintenance season on state roads.

Our task is to ensure that road users can quickly and easily obtain the information for which “Putevi Srbije” LLC is responsible.

Questions, requests, comments, suggestions and proposals are forwarded to the competent sectors. Every user inquiry is carefully reviewed and is of considerable importance for the operations of “Putevi Srbije” LLC, the planning of future activities, and the establishment of priorities in infrastructure management and decision-making.

The Department cooperates on a daily basis with other organizational units of “Putevi Srbije” LLC and with external stakeholders - supervising engineers, tunnel control centres, contractors, road maintenance companies, emergency services and other partners, in order to ensure the timely provision of new and updated information for dissemination and for responding to user inquiries.

Communication with road users is a two-way process. The Department acts upon every report submitted by road users and, by notifying the competent authorities, initiates verification procedures, provides assistance to road users and facilitates the prompt resolution of situations that arise, particularly those of importance to road safety.

The continuous, rapid and timely exchange of accurate and clear information between the Information Centre, competent colleagues and road users is a prerequisite for preserving the core values we uphold – reliability and safety for road users, as well as the efficient work of “Putevi Srbije” LLC.

The homepage of the Company’s website contains a dedicated Information Centre section available in both Serbian and English.

The Information Centre manages the Road Conditions on State Roads, Service Information, and News sections of the website, updates the state road network map, and enters road works information into the GIS portal. In special situations requiring particular attention due to the importance or priority of a state road, the Department also publishes an alert banner.

Daily communication with road users, citizens, individuals and legal entities, as well as national and local government institutions, is conducted directly, by e-mail and through social media platforms.

Toll-Free Information Line for Road Users

By calling the toll-free number 0800 100 104, road users can obtain information on current conditions on state roads 24 hours a day, every day of the year. In addition, by selecting Option 4 when calling this number, users may leave a voice message, which is automatically forwarded to the Department. An Information Centre operator subsequently responds to the caller.

Responses to User Inquiries Submitted by E-mail

Users of state roads may submit their inquiries to the Information Centre by e-mail at: This email address is being protected from spambots. You need JavaScript enabled to view it. Responses are prepared on the basis of information obtained by the Information Centre through communication and cooperation with the competent sectors of “Putevi Srbije“ LLC.

Public Information through Social Media

Since 2019, the Information Centre has administered the Company’s accounts on Facebook, Instagram and X. Through these channels, we publish all relevant information, respond to users’ questions and comments, and monitor and, where necessary, act upon posts in which the Limited Liability Company “Putevi Srbije“ is mentioned or tagged. By analysing the opinions and requests of our followers, whose number continues to grow, we continuously improve our content and adapt it to the needs of road users.

Presented below are screenshots of the social media accounts administered by the Information Centre on X, Instagram and Facebook.  

From the beginning of April through the end of October, the Information Centre places particular emphasis on providing information about road works being intensively carried out across the state road network, taking into consideration the significance of specific road corridors and traffic volumes during the tourist season.

The Information Centre actively participates in the winter maintenance programme for I and II category state roads, which runs from the beginning of November of the current year until the end of March of the following year. During this period, the Centre provides the public with information on road conditions and passability. The Information Centre maintains daily communication with the Winter Service Headquarters, supervisory authorities, external and internal stakeholders, and users of I and II category state roads. Throughout the winter maintenance season, winter service reports are also distributed through the Information Centre.

Concern for the needs of state road users during winter conditions places timely public information on road passability at the forefront of the Centre’s activities. By assessing available information, analysing field reports and using weather forecasts issued by the Republic Hydrometeorological Service of Serbia, the Department also carries out preventive activities and, through public advisories, draws attention to road conditions and expected weather changes in specific areas and regions, while providing practical advice to drivers.